Job Description:

• Coordinate with international customers for orders, dispatch updates, documentation, and query handling.
• Maintain customer database, sales records, order tracking sheets, and CRM reports.
• Prepare daily, weekly, and monthly MIS reports for management review.
• Coordinate with internal departments including Production, Logistics, Finance, and Export Documentation teams.
• Track order execution, shipment schedules, payment status, and customer commitments.
• Support International Sales team in customer communication and follow-ups.
• Prepare presentations, sales reports, business data analysis, and export related trackers.
• Ensure timely response to customer emails and maintain professional communication standards.
• Maintain accurate data and documentation related to export orders and customer servicing.

Key Skills:

• Strong command over Microsoft Excel (VLOOKUP, Pivot Tables, MIS Reporting, Data Analysis, Advanced Formulas, etc.)
• Excellent verbal and written communication skills.
• Strong coordination and follow-up abilities.
• Good analytical and reporting skills.
• Ability to work in a fast-paced and deadline-driven environment.
• Professional email drafting and customer handling skills.

Qualification:

• Graduate / MBA in International Business, Marketing, or related field preferred.
• Experience in International Sales Coordination, Export CRM, or Customer Service roles.